Privacy Policy — Big Chief Meat Snacks
Last updated: November 25, 2025
Big Chief Meat Snacks (“we,” “our,” or “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website at https://bigchiefmeatsnacks.com/ (the “Site”), you agree to the practices outlined below.
1. About Us
This website is owned and operated by Big Chief Meat Snacks.
Our website address is: https://bigchiefmeatsnacks.com/.
We operate in Canada and sell products to Canadian consumers.
If you have privacy concerns, contact us at:
Email: bigtaste@bigchief.ca
Address: Big Chief Meat Snacks Inc. 3900 52 Ave NE, Calgary, Alberta, T3J 3X4
2. Information We Collect
We collect personal information to process orders, improve our services, and comply with Canadian law.
A. Information You Provide Directly
- Name
- Email address
- Phone number (if provided)
- Shipping and billing addresses
- Order details
- Account information (if you create an account)
B. Payment Information
All payments are processed securely by Stripe.
We do not store your full credit card number or CVV.
Stripe may collect:
- Payment card details
- Billing name and address
- IP address
Stripe’s privacy policy: https://stripe.com/privacy
C. Automatically Collected Information
When you visit the Site, we automatically collect:
Device + analytics data (via Google Analytics):
- IP address
- Browser type and version
- Pages visited
- Time spent on the site
- Referral source
Google Analytics Privacy: https://policies.google.com/privacy
Cookies and tracking technologies
Used for:
- Shopping cart functionality
- Account login
- Site analytics
- Preferences
D. Comments & Media
If you leave comments or upload files (when applicable), we may collect:
- Data shown in the comment form
- IP address
- Browser user agent
- Embedded metadata (e.g., EXIF GPS in photos)
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve website performance
- Prevent fraud
- Comply with legal obligations
- Send account or order-related emails
- Maintain site security
- Analyze user behaviour to improve our products and marketing
We do not sell your personal information.
4. Sharing Your Information
We may share information with trusted third parties as necessary to operate our business:
A. Payment Processor
Stripe — payment processing
https://stripe.com/privacy
B. Hosting Provider
Constellix.com — website hosting and DNS services
Your data may be stored or backed up on servers located outside of Canada.
C. Analytics
Google Analytics — website usage tracking
https://policies.google.com/privacy
D. Shipping Providers
We share your shipping details with carriers solely to deliver your order.
E. Legal Requirements
We may disclose information if required by:
- Canadian law
- Court order
- Law enforcement
5. Cookies & Tracking Technologies
We use cookies for:
- Shopping cart functionality
- WooCommerce session management
- Login preferences
- Site analytics
- Fraud prevention
- Payment processing (Stripe cookies)
You can manage cookies through your browser settings.
6. Data Storage & International Transfer
Your data may be stored in:
- Canada
- The United States
- Other jurisdictions where our service providers operate
By using our Site, you consent to the transfer of data outside Canada as needed to process your information.
7. How Long We Keep Your Information
We retain data only as long as necessary for business and legal purposes.
- Order records: 7 years (for tax compliance)
- Customer accounts: Until you request deletion
- Analytics data: Up to 26 months (Google Analytics default)
- Comments: Indefinitely, unless removed
- Email inquiries: As long as required to respond
8. Your Rights (Under PIPEDA)
You have the right to:
- Request access to your personal information
- Correct inaccurate information
- Withdraw consent (except for legal requirements)
- Request deletion of your data
- Ask how your data is used, stored, and shared
To request access or deletion, contact us at:
Email: bigtaste@bigchief.ca
9. Protecting Your Information
We take reasonable security measures to safeguard your personal data, including:
- SSL encryption
- Secure hosting infrastructure
- Limited access to staff who need it
- Encrypted payment processing through Stripe
However, no method of transmission is 100% secure.
10. Third-Party Content & Links
Our Site may include third-party content or links (e.g., embedded YouTube videos).
These sites may collect data about you independently.
We are not responsible for their privacy practices.
11. Children’s Privacy
Our Site is not intended for children under 13.
We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this policy as needed.
The “last updated” date will reflect any changes.
Contact Us
For privacy-related questions:
Email: bigtaste@bigchief.ca
Mailing Address: Big Chief Meat Snacks Inc. 3900 52 Ave NE, Calgary, Alberta, T3J 3X4